Changing your Control Panel Username, Mobile Number and other Contact Details

  1. Login to your Control Panel. [fn]Control Panel Login Instructions[/fn]

  2. Click the icon at the top right corner of the page and then click Your Account & Security.

  3. Modify the information here to suit your needs.

    The important fields are explained below:

    • Email: Provide your email address here.

      Note

      • We will verify a change to the email address by sending a code to the previous email address. You will have to provide this verification code to complete the change to the email address.

      • <#start two_factor_auth_supported#>

      • If 2-Step verification is enabled on your account, the verification code will be sent to the verified mobile number.

      • <#end two_factor_auth_supported#>

    • Personal Identification Number (PIN): Your PIN is a secret number that is used to verify your identity when you contact us.

    • Language Preference: Select the language in which you wish to see your interfaces, and receive emails from the system.

    • Mobile Number: Provide your mobile number here.

      Note
      • <#start smsalert#>
      • <#end smsalert#>

        A notification will be displayed on the <#start adhoc2#>Dashboard<#end adhoc2#><#start adhoc1#>List of Orders page<#end adhoc1#> within your Control Panel, in case you have:

        • not provided a mobile number,

          OR

        • provided an invalid mobile number.

        You can update the mobile number by clicking the Update number link in the notification panel.

        <#start smsalert#>

      • It is very important that you mention a valid mobile number belonging to you since the system will send SMS alerts to this mobile number. Currently, SMS alerts are enabled for Brazilian, Canadian, Chinese, Indian, Indonesian, Russian, Spanish, Turkish, UK and US Customers only.

        Additional Information

        Activating SMS Alerts for your Account

      • <#end smsalert#><#start two_factor_auth_supported#>

      • If 2-Step Verification is enabled on your account, we will verify a change in your mobile number by sending a verification code to the previous number. You will have to provide this verification code to complete the change to the mobile number.

      • <#end two_factor_auth_supported#>

  4. Click the Modify button to save the changes.